Help Desk Professional

The CertiProf® Help Desk Professional Certificate - HDPC™ is a micro-credential that stands out for organizations and individuals as part of adopting good practices in the IT support industry.

The program's content includes management skills, financial management, soft skills, techniques, and technical assistance service tools, among others.

Thanks to the Help Desk Professional Certificate – HDPC™, candidates will improve customers' satisfaction by adopting service components of professional assistance, learn how to standardize and use applications to enhance better practices for IT, support peers with knowledge in the appropriate management of Help Desk techniques, and have a clear understanding of the importance of a Help Desk professional.

Key Outcomes:
After this course you will:

• Understand the difference between a Help Desk and a Service Desk
• Understand the importance of implementing a Help Desk as a SPOC
• Understand the importance of declaring the Help Desk north using the BSPCTM
• Understand the characteristics and components of a professional Help Desk
• Understand financial and project aspects associated with a Help Desk
• Understand aspects of leadership, service marketing and team development
• etc