ISO 20000 Internal / Lead Auditor
irna
Thu, 09/29/2022 - 03:21
Exam Details
- Format: Multiple choice.
- Questions: 40.
- Language: Spanish.
- Pass Score: 24/40 or 60 %.
- Duration: 60 minutes maximum.
- Open book: No.
- Delivery: This examination is available online.
- Supervised: It will be at the Partner’s discretion.
Price
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Duration
3 Days
Duration
3 Days
ISO/IEC 20000 is a Service Management System (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.
This certification provides the necessary knowledge to perform effective ITMS audits and includes conferences, debates, role-play, individual and group exercises so you can begin to understand the ISO 20000 Auditor standard.
Key Outcomes:
After this course you will be able to:
- Learn the overview of ISO/IEC 20000.
- Identify the schemes available for the certification and qualification.
- Understand the principles of IT Service Management.
- Adopt the requirements of an effective ISO 20000 audit.
- Understand the requirements of pre-audits, formal certification and surveillance audits.
Objectives
- Introduction and Background
- What is SMS?
- Terms and Definitions (See annex)
o Structure of the Standard - Organizational Context
- Leadership
- Planning
- Support
- Operation
- Performance Evaluation
- Improvement
o Annex: Terms and Definitions - Auditing Module ISO 19011