Digital Transformation : Fundamental Digital Transformation
irna
Fri, 02/17/2023 - 03:19
Duration
2 Days
Exam Details
This course is part of the following certification track(s):
- Digital Transformation Specialist
- Digital Transformation Technology Professional
- Digital Transformation Technology Architect
- Digital Transformation Data Science Professional
- Digital Transformation Data Scientist
- Digital Transformation Security Professional
- Digital Transformation Security Specialist
Price
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This course provides an easy-to-understand introduction to Digital Transformation and how it relates to business, technology, data and people. Coverage includes the benefits, risks and challenges of Digital Transformation, as well as its business and technology drivers. Also explained are the characteristics of building customer-centric automation solutions, along with an insightful exploration of data intelligence origins, sources, methods and utilization types, as well as manual and automated intelligent decision-making delegated to humans and machines.
Key Outcomes:
Students will be able to know:
- Digital Transformation benefits, challenges, business and technology drivers
- Customer Centricity
- Data Intelligence Basics
- Decision Making
Objectives
- Understanding Digital Transformation
- Benefits of Digital Transformation
- Challenges of Digital Transformation
- Digital Transformation Business and Technology Drivers
- Understanding Customer-Centricity
- Product-Centric vs. Customer-Centric Relationships
- Relationship-Value Actions and Warmth
- Omni-Channel Customer Interactions
- Customer Journeys and Customer Data Intelligence
- Data Intelligence Basics
- Data Origins and Data Sources
- Data Collection Methods and Data Utilization Types
- Intelligent Decision-Making
- Computer-Assisted Manual Decision-Making and Conditional Automated Decision-Making
- Intelligent Manual Decision-Making vs. Intelligent Automated Decision-Making
- Direct-Driven Automated Decision-Making and Periodic Automated Decision-Making
- Realtime Automated Decision-Making
Contact
- Nurman (+62 857-2375-3840)
- Irna (+62 822-1664-7749)
- Rakhmat (+62 813-2149-6020)
- Puji (+62 813-2424-2115)
- Alifa (+62 822-1556-8920)