ITIL 4 Foundation

This accredited ITIL 4 Foundation course offers an excellent introduction to the new framework. Students will be able to demonstrate understanding of ITIL 4, including new features such as the ITIL Service Value System (SVS). Students who have successfully passed the ITIL 4 Foundation exam will be ready to switch to the ITIL Managing Professional (MP) module or ITIL Strategic Leader (SL). This course is ideal for anyone who wants to start a career in ITSM, or build their knowledge using one of the most famous ITSM standards in the world. Students who have received certification at ITIL v3 or higher can also take courses to transfer to ITIL 4.

Vendor : AXELOS

KEY OUTCOMES
Participants will learn:

• An overview of the tools and methodologies, purpose and components of ITIL 4, including the ITIL Service Lifecycle and the Service Value System.
• The key concepts and value of IT service management to IT service providers and their customers.
• How the ITIL guiding principles can help organizations adopt and adapt service management.
• The activities of the service value chain, and how they interconnect.
• The purpose and key terms of 18 ITIL practices and the 7 essential practices.
• How the ITIL best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-related services, regardless of an organization’s size, structure or industry.
• How to become an ITIL 4 Expert by understanding the new certification path including the ITIL Managing Professional (MP) and ITIL Strategic Leader (SL) streams.
• Everything needed to pass the official ITIL 4 Foundation exam