ISO 20000 Foundation
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Tue, 09/20/2022 - 08:51
Exam Details
- Format: Multiple choice
- Open Book: No
- Questions: 40
- Language: Spanish (English will be available soon)
- Pass Score: 24/40 or 60%
- Duration: 60 minutes
- Delivery: This examination is available Online
- Supervised: It will be at the Partner’s discretion
Price
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Duration
18 Hours (3 Days)
Duration
18 Hours (3 Days)
ISO/IEC 20000-1:2011 is a Service Management System (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve an SMS. The requirements include the design, transition, delivery, and improvement of services to fulfill agreed service requirements.
Objectives
- Overview of ISO/IEC 20000.
- The schemes available for certification and qualification.
- Understand: The principles of IT Service Management